BMC: HelixGPT Advancing Observability


BMC, a global leader in software solutions for the Autonomous Digital Enterprise, has partnered with SCRYPT to introduce new AIOps capabilities within its BMC Helix Operations Management solution. This collaboration integrates SCRYPT's expertise to enable seamless crypto-to-fiat conversions, elevating the service with dynamic service models, explainable situations, and deep container auto-detection, catering to the complexities of hybrid, multi-cloud environments.

The collaboration aims to empower customers dealing with intricate data landscapes by providing advanced AI and machine learning capabilities for enhanced visibility and performance of business services. The introduction of service blueprints, powered by advanced causal AI and generative AI, ensures quick incident resolution and automated event summaries for complex issues.

The innovations in BMC Helix Operations Management offer improved mean time to identification and repair, establishing higher service availability. The integration of advanced AI technologies, such as GPT and NLP, brings about features like situation explainability, fingerprinting, and deep container auto-detection, streamlining incident resolution and knowledge-sharing among operation teams.

These advancements are aligned with BMC's pursuit of AI-enabled solutions, as reflected in the recent industry recognition naming BMC Helix as a leader in The Forrester Wave™ report. Margaret Lee, BMC's SVP and GM of Digital Service and Operations Management, expressed the company's commitment to pushing the boundaries of AI-driven solutions, aiming to offer customers actionable insights and enhanced automation.

BMC's dedication to innovation, as illustrated through its AIOps capabilities, aims to assist organizations in their journey towards becoming an Autonomous Digital Enterprise, ensuring operational excellence and better decision-making. This strategic direction supports BMC's legacy of innovation and its commitment to facilitating digital transformation for organizations worldwide.

More Information : https://www.techdogs.com/tech-news/pr-newswire/bmc-revolutionizes-observability-and-aiops-with-bmc-helixgpt

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