MYCOM OSI Unveils EAA GenAie: Telco Ops Revolutionized

 


MYCOM OSI, a top independent provider of Network Assurance and Service Experience Assurance solutions for some of the biggest communications service providers (CSPs), has introduced a new concept for an expert application based on generative artificial intelligence (AI). The Experience Assurance and Analytics (EAA) GenAie provides real-time advice and predictive insights using natural language, making network data accessible to CSPs' business and operations users for improved customer experience, operational efficiency, and data monetization.


EAA GenAie interacts in real-time with Network and Service Operations Center (NOC and SOC) users through text-based queries using large language models (LLMs) to address network issues, user experience, and steps for resolution. It helps users identify problem patterns and offers recommendations to expedite detection and resolution. Summaries of top issues allow users to proactively address them. Executives and business users can benefit from insights on network usage, service experience, and customer feedback through natural conversations.


MYCOM OSI's EAA GenAie utilizes extensive data sources and historical behavior insights from the EAA Service Assurance platform. The application, developed on Amazon Bedrock from Amazon Web Services (AWS), empowers CSP frontline teams to manage complex network and service issues, democratize data, reduce operational costs, and enhance customer experience. Amazon Bedrock, a fully managed service, provides a range of high-performing foundation models (FMs) from leading AI companies through a single API for building and scaling generative AI applications.


More Information : https://www.techdogs.com/tech-news/pr-newswire/mycom-osi-announces-eaa-genaie-a-generative-ai-powered-assistant-concept-to-revolutionize-telco-operations-using-natural-language-dialogue

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