Ivanti Study: AI Job Concerns Among IT and Office Workers
Ivanti, a technology company specializing in enhancing and securing the "Everywhere Work" experience, has published its 2023 Report on Digital Employee Experience (DEX). The report draws insights from a global survey of 7,800 IT professionals, executives, and end-users across various industries, aiming to understand the role of technology in employee satisfaction, retention, and productivity.
The study reveals that while AI is seen as productive, 56%
of IT professionals believe it primarily benefits employers over employees.
Additionally, 63% of IT professionals express concerns that generative AI tools
might replace their jobs within five years, compared to 44% of office workers.
Surprisingly, when facing IT-related problems, most office
workers prefer human assistance over automated chatbots or AI, adding to IT
workload. The report emphasizes that organizations must address these concerns
and allocate resources to enhance DEX.
Inadequate DEX practices impact knowledge workers
significantly, with 78% believing they could be more productive with better
tools. Furthermore, 61% state that negative tech experiences affect morale,
while 57% report encountering significant friction while using workplace
technology.
The report also highlights that IT professionals, despite
the desire to work remotely (84% want to continue doing so), often face
technology challenges. Over a quarter (27%) feel their tech tools are less
effective when working remotely, with issues such as excessive logins, digital
notifications, and platform complexity.
In conclusion, Ivanti CEO Jeff Abbott notes that
organizations should view DEX as a powerful tool to improve accessibility,
employee retention, and security. Addressing the concerns surrounding AI and
investing in technology solutions are critical steps for businesses looking to
optimize DEX in a rapidly changing digital landscape.
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